Returns & Exchanges

Returns & Exchanges

Return Policy

If you are not fully satisfied with your purchase, About Her will accept items for exchange or return. Please ensure that the item is returned in new and re-saleable condition within 10 business days from the delivery date of your order. Returns after the 14 day period are only eligible for store credit up to 30 days after the delivery date. If you would like to make a return please email for a return authorization at: hello@abouther.shop (no refund will be granted without return authorization). For your protection, please pack your returns in the original box, return your order with an insured courier & retain your receipt. About Her is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. Once your return is processed, the purchasing card will be credited for the merchandise amount only. We can not refund shipping charges on return items. Shipping cost $10 USD will be charged for processing the exchange items to send out again. 

A *few selected pieces are not be returnable.

*Personalized items, monthly subscription and special orders can not be returned. * 

 

Exchange for defective items

All items can be exchanged or refunded due to the defects. Please contact us at hello@abouther.shop

 

Unsuccessful delivery

We will send you an email after two delivery attempts requesting you to contact us within 3 days to arrange for re-delivery. If we do not hear from you within 3 days to arrange for re-delivery or if re-delivery is still unsuccessful, the relevant products of your order will not be delivered again until your request. Shipping cost $10 USD will be charged again for re-delivery. 

 

 

Gift Return Policy

Items received as gifts may be exchanged for another item(s) of equal or greater value.

 

Exchange Policy 

About Her will accept items for exchange up to 30 days after receipt. We can only accept exchanges on items purchased on abouther.shop.  For About Her styles purchased from another retailer, please contact that retailer directly.

If you would like to make an exchange please email for a return authorization at: hello@abouther.shop (no exchanges will be granted without return authorization). For your protection, please pack your returns in the original box (or similar), return your order with an insured courier & retain your receipt. About Her is not responsible for items damaged or lost in transit. Please include a note with your authorization number, name, contact details and invoice number. Once your exchange is processed, you will be refunded and you can purchase the new items after the refund.